FABRIC: Roman Glass BYZANTINE by Kaffe Fassett for the Kaffe Fassett Collective

ORDERING FABRIC

FABRIC LENGTH
Fabric is sold in 1/2 Yard increments and cut from the bolt in CONTINUOUS yardage or in pre-cut Fat Quarters and remnants. We do not sell 1/4 yard cuts or continuously cut 1/4 yard lengths.

For each yard order:
Length: 1/2 Yard Continuous
Quantity: 2

AVAILABLE FABRIC
Sometimes we get it wrong 🙁 and we have more or less fabric than is listed. If the listing is incorrect and we cannot fill your order, we will contact you immediately.

When we list a bolt of fabric, we divide the amount between 1/2 yards and fat quarters so if you don't see what you need, please ASK and we can give you an exact measurement.

SHIPPING

All orders are mailed using USPS.

We treat your order as if it was an in-person sale. We try to prepare and wrap your purchase the day it is received. Most orders are picked up and on their way to you the next business day.

PRICING
We work to find the best price for every order no matter the size and refund any overages. Shipping prices are calculated and set by the shipper. Delivery times and cost will vary according to shipping class, weight, and distance. We do not make a profit from shipping.

TRACKING
Every order will have a tracking number assigned and a link can be found under your account and in your order confirmation notification. If there is a concern, please contact us and we will do all we can to help.

LOST or DAMAGED ORDERS

If you have an issue with your order delivery, please contact us immediately so we can assist in resolving the problem.

FIRST CLASS MAIL please contact us to start a claim. We will need to verify with USPS the order's delivery status and will need photo evidence of any damage.

PRIORITY MAIL is insured by USPS and you, the buyer, as the property owner, must file a claim with USPS to receive a refund from them. We can assist with this process.

RETURNED ORDER
If your order is returned by the USPS we will refund your account the cost of the merchandise. Once your order is shipped we cannot refund shipping costs.

Gift wrapping and packaging

PLAIN WRAP
FREE (how we wrap all orders)
Brown paper, string and a jane & fancy tag.

FANCY WRAP
$3.00
Brown paper, turquoise grosgrain ribbon and a jane & fancy tag.

FREE SHIPPING

We work hard to get the best shipping price for EVERY order no matter it's size but don’t offer Free Shipping. Free Shipping programs are paid for by raising product prices. This would almost double the cost of fabric! jane & fancy sells quilting supplies at the contracted Manufacturer’s Suggested Retail Price.

USPS sets the prices for their services, according to size, weight and destination, which we provide at a discount. We don’t profit on shipping. USPS provides a reliable, efficient and reasonable service.

We appreciate the loyalty of our customers and hope the lure of something "Free" will not affect your decision to continue shopping with jane & fancy.

ADDING to a COMPLETED ORDER

jane & fancy does not have access to your payment information. Your financial data is kept private by the payment processing system.

If you want to add items to an order you must place a second order and contact us the same day. Often we can combine shipping costs and issue a refund if multiple orders are mailed together.

FABRIC PATTERN COLOR, SIZE & REPEAT

"Fabric images are not shown to scale and may not be accurate for color"
Free Spirit Fabrics

FABRIC COLOR
Color names are sometimes the designers' artistic interpretation not an exact color description. We use stock photos provided by the manufactures as well as photos we take ourselves. We do our best to provide accurate color representation, but every device will show the images differently.

FABRIC PATTERN SIZE and REPEAT
Most of our fabrics are LARGE PRINT with a LARGE REPEAT. Check the bottom of the image to see if there is a ruler to show scale.

If you need more information, contact us and we will do our best to answer your questions.

ORDER PROBLEMS

ALL SALES ARE FINAL

Due to the fragile nature of cut fabric we do not accept returns.

We do our best to provide accurate photos, but every device will show colors differently.

Before you order:
Contact us with any questions.
Check your order to verify quantity, length, fabric type, and color.

If your order is incorrect, contact us IMMEDIATELY via Etsy Messages or your order confirmation details/email!

We work to resolve every issue, often within the original delivery time frame!
If the first, we hear from you is in a review it is often too late to find a solution.

We will need the following details from you:
Order#
Description of the problem
Description or photo of product
Description or photo of packaging
Measurement (if fabric)

FABRIC TERMS

FAT QUARTER
A pre-cut quarter of a yard of fabric cut into a 18"x20" "fat" piece instead of a "skinny" 9"x40" piece.

OOP FABRIC-Out of Print/Production Fabric
Each year new fabrics are designed and released for a short time (often for only a season). Once these fabrics are no longer available to purchase, we label them as OOP. This lets you know that availability is limited to in stock quantities.